FAQ


Where does the coffee come from?

Our beans are sourced from all over the globe and roasted in California. Each blend will have more specific information about its origins.


What's the shelf life of your coffee?

Generally, the shelf life of an unopened bag of coffee is about 6 months. It lasts longest when it's kept in a sealed container.


How long after I order will I receive my coffee?

Orders received on Sundays, Tuesdays, and Thursdays by 5:00 pm PST are batched, roasted, and shipped the next business day.

Shipping generally takes 1-4 business days, so you will get your fresh-roasted coffee right at the peak of its flavor.

Occasionally, volume and pick-up times may impact timing.


Where do you ship?

We can ship to any country that recognizes FDA standards and is allowed by U.S. law. Yes, we ship internationally! Only when it's legal. We're rad cats, not bad cats. *** All international customers are responsible for taxes and duties.



I have a cat nonprofit. How can I get involved?

As of right now we are working with the nonprofits our flavor ambassadors choose. We add new ambassadors and nonprofits every six months. We would be happy to put your name on a list if someone is not sure which nonprofit they would like to support, though!



What's the caffeine content?

Please refer to the blend information for each coffee, as this caffeine content varies from flavor to flavor. We have Decaf options for all you chillaxed cats, regular caffeination for you rug cutters, and extra caffeinated options for you true jitter-bugs.

 

How can I change my order after it's been placed?

Rad Cat Coffee Co. strives to fulfill orders as quickly as possible. But that means once an order is placed, it can be challenging to make changes.

If you need to request a change to your order, please email thedeets@radcatcoffee.com and clearly state that you need a change in the subject line. (What does that look like? Put “ORDER CHANGE”, “ADDRESS CHANGE” or “CANCELLATION” as the subject line.)

We will prioritize these emails so that we can do our best to help you. Once an order is shipped per shipping confirmation, we cannot make any changes.

 

 

Where did Eller get his name?

We love telling this story. Our son Landon had a freckle on the palm of his hand, and at 4-years-old, named the freckle Eller. And when we brought our new kitten home, we let the whole family choose a name and drew from a hat. We play fair. Eller? Not so much.

 

 

How soft is Eller?

Softer than you could ever imagine.

 

 

What's the privacy policy?

You can view it right diggity-darn HERE.